- Handling all incoming/ walk in customer at branches - Manage online booking and arrange pickup - able to maintain good relationship with customer - process the parcel shipment process (measuring, weighing, packing if needed) - be a helpfull custome...

Conduct analysis in order to generate improvement ideas for After Sales customer satisfaction. Manage the improvement project implementation. Conduct PDCA in CS project improvement. Initiate activities to improve dealers' services in order to increas...

Wanita/pria usia maks. 25 tahun Pendidikan minimal SMA/S1 Mengerti penggunaan Sosial Media (whatsapp, IG, FB, Twitter, TikTok, Youtube dan lain-lain) Mampu mengoperasikan komputer dan microsoft office Komunikatif efektif dan berpenampilan menarik Ber...

- Maintain and develop internal support and Livechat quality standards. - Review a subset of support agents’ conversations (chat). - Assess support interactions based on internal standards. - Analyze all customer service metrics (e.g. CSAT, FRT, IQS)...

Monitoring Customer Service and ensure they are doing well with the SOP Conducting tests at different stages of handling complaint, from the first holding case until finishing the case Reporting any defects or problems to senior staff

Handle all incoming calls Handle customers' complaints via phone, email, mail or social media Identify and assess customers' needs to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Build susta...