APPLICATION SUPPORT MANAGER

Lowongan Kerja APPLICATION SUPPORT MANAGER PT Inovasi daya Solusi
Provide helpdesk services to our customers
Manage and progress customers support emails and calls
Document problems and activity and solution for each case
Communicate the status of issues and escalate to appropriate team members
Lead Process of work with customers and team to investigate, test and develop solutions and workarounds to resolve customer issue / requests.
Lead the team members to meet the Service Level Management
Perform in-depth analysis of application user issues to determine causes and solutions
Gain an understanding of underlying business, data and processes sufficient to provide expert advise to users
Participate in the delivery with business analysts, developers and users