APPLICATION SUPPORT MANAGER

Deskripsi Pekerjaan

Provide helpdesk services to our customers
Manage and progress customers support emails and calls
Document problems and activity and solution for each case
Communicate the status of issues and escalate to appropriate team members
Lead Process of work with customers and team to investigate, test and develop solutions and workarounds to resolve customer issue / requests.
Lead the team members to meet the Service Level Management
Perform in-depth analysis of application user issues to determine causes and solutions
Gain an understanding of underlying business, data and processes sufficient to provide expert advise to users
Participate in the delivery with business analysts, developers and users

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Persyaratan

Candidate must possess at least Bachelor’s Degree from reputable university majoring Computer Science / Information Technology or equivalent
At least 3 – 4 years working experience in the related field
Proficiency in SQL
Strong verbal and written communication
Strong support desk experience
Have leadership experience
Excellent analytical skill and team player
Good network infrastructure knowledge is an advantage
Preferably leader from Financial Industry



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Lowongan Kerja APPLICATION SUPPORT MANAGER | Lowongan Kerja PT Inovasi daya Solusi | Lowongan Kerja Jakarta Barat

Loker APPLICATION SUPPORT MANAGER | Loker PT Inovasi daya Solusi | Gaji PT Inovasi daya Solusi | Loker Jakarta Barat
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