CS Agents & Merchant Operations Lead

Deskripsi Pekerjaan

Leading team of outsourced and in-house merchant-facing and buyer-facing agents handling Tokopedia Fulfillment-related tasks and issues

Developing targets, processes and structure for the agents and resolutions team

Developing and implementing the most effective service strategy for merchants and buyers alike

Compiling issue insights and provide recommendations regarding our operational, product and service improvements going forward

Resolving day-to-day issues and complaints and escalating wider issues to relevant parties

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Persyaratan

Bachelor degree with 3-5 years experience in resolution, complaints handling, customer service
Exposure and passion towards e-commerce industry
Systematic and logical approach to problem-solving
Possess excellent communication skills
Demonstrated ability to communicate and influence at all organizational levels and across all functions
Detail-oriented team player with good planning and problem-solving skills who is willing to go the extra miles



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Lowongan Kerja CS Agents & Merchant Operations Lead | Lowongan Kerja PT Tokopedia | Lowongan Kerja Jakarta Selatan

Loker CS Agents & Merchant Operations Lead | Loker PT Tokopedia | Gaji PT Tokopedia | Loker Jakarta Selatan
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