Customer Operations Team Leader
- Kategori: Customer Service
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- Lokasi: Yogyakarta, Yogyakarta
- Jenis Pekerjaan: Full-time
- Gaji: Rp. Nego
- Nama Perusahaan: Shopee
Deskripsi Pekerjaan
Monitor BPO team leaders on floor and ensure the tasks meet the target and standards.
Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
Proactively resolve special cases by escalating to respective divisions accordingly.
Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.
Persyaratan
Candidate must have by minimum Diploma's degree from reputable university.
Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.
Candidate must have strong skills in communication, logical thinking, and problem-solving.
Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.
Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.
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Perusahaan
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Informasi Penting
- Hati-hati penipu mengatasnamakan Shopee
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