Customer Service Officer

Lowongan Kerja Customer Service Officer PT. Karoten Asia Pasifik
Build sustainable relationships and trust with customer accounts through open and interactive communication
• Answers queries regarding information, onboarding, services and programs question, complains, billing issues, and general client concerns. Provide appropriate solutions and alternatives within time limits; actively follow up to ensure resolution.
• Scheduling and appointments (coordinate and prepare class, teacher, meeting, etc).
• Become information intermediary between company and students (by data update, information, announcement, letters, etc).
• Guide and process customer through registration, procedures, guidelines and policies. Make sure that customer and company got the payment, data, documents, equipment that is required.
• Work effectively across a variety of channels: in-person, phone, email, live-chat, database, etc.
• Maintain good reception and handle all incoming and outgoing correspondence and interaction.
• Keep records of customer interactions, process & update customer accounts and file documents
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Other things that may be rearranged by the unit as needed