Customer Service Officer
- Kategori: Customer Service
-
- Lokasi: Jakarta Timur, Jakarta
- Jenis Pekerjaan: Full-time
- Gaji: Rp. Nego
- Nama Perusahaan: PT. Karoten Asia Pasifik
Deskripsi Pekerjaan
Build sustainable relationships and trust with customer accounts through open and interactive communication
• Answers queries regarding information, onboarding, services and programs question, complains, billing issues, and general client concerns. Provide appropriate solutions and alternatives within time limits; actively follow up to ensure resolution.
• Scheduling and appointments (coordinate and prepare class, teacher, meeting, etc).
• Become information intermediary between company and students (by data update, information, announcement, letters, etc).
• Guide and process customer through registration, procedures, guidelines and policies. Make sure that customer and company got the payment, data, documents, equipment that is required.
• Work effectively across a variety of channels: in-person, phone, email, live-chat, database, etc.
• Maintain good reception and handle all incoming and outgoing correspondence and interaction.
• Keep records of customer interactions, process & update customer accounts and file documents
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Other things that may be rearranged by the unit as needed
Persyaratan
Minimum D3 in Communication, Administration, Management, or a related field and/or 1 year experience as Customer Service Officer or similar CS role
• Outstanding communication, problem solving, and active listening, understanding skills.
• Ability to remain professional and courteous with customers at all times
• Cool-tempered, friendly and reliable (parent and children)
• Have basic skills in administration such as filing / data management, typing, bookkeeping and others
• Ability to record and update data according to situation
• Ability to understand and use computer, office equipment, and phone well to support a good customer service
• Able to carry out tasks in accordance with procedures
• Disciplined, conscientious, high interest in learning
• Detail and multitasking (working on multiple problem at the same time)
• Continuous Improvement
• Action oriented and self-disciplined
• Organized and detail oriented
• Ability to maintain composure in highly escalated situations
• Ability to quickly and effectively prioritize work time in various part to meet customer and company need
• Can work with a minimum of supervision and work in teams and fast movers
• Speed, accuracy and professionalism
• Willing to work overtime if necessary
• Knowledge in Dropbox and Google Product is a plus
Details
• Must work Monday to Saturday, 09.00 - 17.00
• Required to work at Pulomas, East Jakarta
Lowongan Kerja Lainnya
-
CUSTOMER SERVICE STAFF
Responsible for handle incoming & outgoing calls and assist visitor/guests at Front Office Giving excellent service to customer
-
CUSTOMER RELATION
Deliver group-sales target Conduct in-bound and out-bound calls Manage, map and update customer database Produce leads, follow up and visit customers
-
Customer Service Officer
Wanita, Usia maksimal 27 tahun Pendidikan minimal SMA/SMK Memiliki pengalaman kerja sebagai CS minimal 1 tahun Mampu berkomunikasi dengan baik Mampu melayani customer dengan baik dalam hal memberikan informasi ataupun keluhan customer
Perusahaan
Pelamar harus login atau mendaftar akun baru untuk melamar lowongan kerja perusahaan ini.
Informasi Penting
- Hati-hati penipu mengatasnamakan PT. Karoten Asia Pasifik
- Kami tidak bertanggung jawab atas CV yang dikirimkan kepada Perusahaan.
- W3loker.com tidak pernah memungut biaya apapun kepada Pencari Kerja.
- W3loker.com menyampaikan terima kasih atas kepercayaan anda memilih kami sebagai informasi lowongan kerja.
