Customer Service Supervisor
- Kategori: Customer Service
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- Lokasi: Jakarta Selatan, Jakarta
- Jenis Pekerjaan: Full-time
- Gaji: Rp. Nego
- Nama Perusahaan: PT UangMe Fintek Indonesia
Deskripsi Pekerjaan
-Manages a team of assigned customer service representatives and ensures they comply with company guidelines and OJK compliance, particularly related to quality of service.
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
- Divvy up the tasks to team members tracking progress, monitoring team members' tasks, and ensuring deadlines are met
- Collects data and prepares reports on customer complaints and inquiries, make weekly and monthly reports.
- Arrange the Team member Schedule and doing calculate KPI bonus team member monthly.
Persyaratan
Lowongan Kerja Lainnya
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CUSTOMER SERVICE STAFF
Responsible for handle incoming & outgoing calls and assist visitor/guests at Front Office Giving excellent service to customer
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CUSTOMER RELATION
Deliver group-sales target Conduct in-bound and out-bound calls Manage, map and update customer database Produce leads, follow up and visit customers
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Customer Service
- Handling all incoming/ walk in customer at branches - Manage online booking and arrange pickup - able to maintain good relationship with customer - process the parcel shipment process (measuring, weighing, packing if needed) - be a helpfull custome...
Perusahaan
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Informasi Penting
- Hati-hati penipu mengatasnamakan PT UangMe Fintek Indonesia
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