Lowongan Kerja Customer Operations Quality Assurance Shopee
- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
- Document call center processes and FAQs, and work on continuous improvement
- Achieve qualitative call monitoring & scoring goals as established
- Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
Customer Operations Quality Assurance
Loker Customer Operations Quality Assurance | Loker Shopee | Gaji Shopee | Loker Yogyakarta
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