Customer Operations Quality Assurance
- Kategori: Customer Service
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- Lokasi: Yogyakarta, Yogyakarta
- Jenis Pekerjaan: Full-time
- Gaji: Rp. Nego
- Nama Perusahaan: Shopee
Deskripsi Pekerjaan
- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
- Document call center processes and FAQs, and work on continuous improvement
- Achieve qualitative call monitoring & scoring goals as established
- Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
Persyaratan
- Strong communication skills
- Good team player, positive attitude, eagerness to learn
- Strong analytical & problem solving skill
- Minimum 1 year experience as QA within CS Area
Lowongan Kerja Lainnya
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Perusahaan
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Informasi Penting
- Hati-hati penipu mengatasnamakan Shopee
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