MANAGER CUSTOMER EXPERIENCE
- Kategori: Customer Service
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- Lokasi: Jakarta Barat, Jakarta
- Jenis Pekerjaan: Full-time
- Gaji: Rp. Nego
- Nama Perusahaan: PT. PENGUIN TRADING
Deskripsi Pekerjaan
Apply proven track record as customer experience excellency
Manage the end-to-end customer experience process thru customer analytics, market insight and strategy
Responsible for customer satisfaction management
Increase existing customer journey, bring input and changes to the customer approach via merchandising, communication & SPG /SPB
Persyaratan
Min Bachelor Degree, all major
Experience min 3 years in customer experience or equivalent
Creative with high drive
Excellent communication skills (verbal, written, and nonverbal)
Good Networking, effective communication, conflict management, negotiation skill, strategic thinking, strong sales knowledge
Required language: Bahasa Indonesia, English, Mandarin (will be advantages)
Lowongan Kerja Lainnya
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CUSTOMER SERVICE STAFF
Responsible for handle incoming & outgoing calls and assist visitor/guests at Front Office Giving excellent service to customer
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Customer Service
- Handling all incoming/ walk in customer at branches - Manage online booking and arrange pickup - able to maintain good relationship with customer - process the parcel shipment process (measuring, weighing, packing if needed) - be a helpfull custome...
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CUSTOMER CARE
Handling complaint customer Menyelesaikan case dari Customer Memberikan Informasi yang dibutuhkan Customer
Perusahaan
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Informasi Penting
- Hati-hati penipu mengatasnamakan PT. PENGUIN TRADING
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