Technical Support Specialist

Deskripsi Pekerjaan

Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
Resolve technical issues and provide support to resolution;
Maintain current hosting environment in both a Linux and cPanel Servers;
Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
Ensure servers are kept up to date and running;
Maintain a highly available environment to minimize interruption to customers;
Monitor the health of the entire hosting environment.

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Persyaratan

Willing to work in shift, especially midnight and weekend shift;
Posses excellent problem-solving skills;
The capacity to work well within a team;
Attention to detail and logical thinking;
Expert knowledge in how operating systems and server works;
The capacity to clearly explain a technical problem to a customer;
Outstanding listening and questioning skills.



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Lowongan Kerja Technical Support Specialist | Lowongan Kerja PT Deneva ( DomaiNesia ) | Lowongan Kerja Yogyakarta

Loker Technical Support Specialist | Loker PT Deneva ( DomaiNesia ) | Gaji PT Deneva ( DomaiNesia ) | Loker Yogyakarta
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