Product Catalog Support

Lowongan Kerja Product Catalog Support PT. Tricada Intronik
Your responsibilities and activities include:
1. Support clients by having an in depth knowledge of a client’s implementation and critical business processes
2. Investigate new incidents as reported by customers, ensure the issue is properly understood and documented.
3. Gather necessary evidence for triage and incident resolution
4. Escalate P1 (Priority 1) and urgent issues as needed to the appropriate teams and management.
5. Resolve incident per operation SOP and resolution processes or escalate for additional assistance.
6. Communicate regularly with customer and internal resources on status of incident as per accepted guidelines
7. Ultimately responsible for resolution of all incidents opened by the customer
8. Assist customers with operational issues on the software.
9. Coordinate customer deployments with internal teams.
10. Provide after-hours support for P1 situations