Technical Support Specialist

Deskripsi Pekerjaan

Provide training to related new products or new technologies applied in the product to technicians at DSC and ASC
Provide training for Technicians and Call Center staff, newly received as employees
Checking for a product related to trouble shooting, and how to make correct repairs, before the product is sold
Prepare technical solutions for technicians who are experiencing difficulties in carrying out the task of repairing units owned by consumers
Helping the needs of other departments including but not limited to shooting process involvement in making advertising films, incoming quality check and product feasibility before marketed, and rework or make report to factory for products that do not pass IQC testing
Assist the sales department in terms of technical explanation of questions from potential buyers (usually project sales) on specifications, characteristics, product reliability and more.

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Persyaratan

Diploma / Bachelor Degree from technic or related field
5 years experienced in handling customer technical needs
Good knowledge and understanding of technical issue
Good leadership and responsive
Excellent communication skills, both verbal and written
Excellent Inter-personal Skills
Good networking and negotiation skill
Fast learner, team developer
Well organized and team player
Active in English
Flexible and open to changes and able to manage multiple tasks in restricted timeframes
persuasive and innovative
Thriving at Microsoft office (Power point/Excel/Word)
Logically and analytically minded
Detailed oriented
Numbers friendly
Up to date with company product advancement



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