Product Operations

Deskripsi Pekerjaan

Product Optimisation: You will be in charge of gathering, analyzing, and sharing from User feedback to offer insights of product development
Managing Stakeholders: You will closely collaborate with product team, engineering team, and business teams to enhance discussions regarding product usage, feature development, and user needs.
Facilitating Product Development: Through feedback loops, you will help the product team gain a better understanding of which features or solutions to build and what needs to be addressed. You will also oversee product release testing to ensure that tests do not overlap or interfere with one another.
Utilizing Product Data: You will gather various types of data, including usage statistics, feature requests, support tickets, and coordinate with teams in day to day operations
Reporting: compile our ticket reports, providing a quantifiable and measurable perspective on product ops

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Persyaratan

Bachelor degree in Computer Science/Information Technology or equivalent.
At least 1-3 years experiences in Product Ops/Product Support/Tech Support/Tech Project or Product management role with a reputable fast-pace tech startup/ IT/Telecommunictaion/ Tech consulting company
Fluent in English (reading, speaking, listening, and writing) is a must
Strong attention to detail and willingness to work in a day-to-day operations model
Proficient in using product management tools, e.g. Confluence, Jira, JIRA Service Desk, etc.
Technical understanding and ability to communicate with both technical and non-technical audiences
Ability to proactively and independently manage scope, timeline, and resources in various IT projects



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